Request to ElsterLohn support

This form is only available to employers who are unable to retrieve a printout for forwarding to their employees or an error log within five days of sending the electronic wage tax statement. The form can also be used for questions and problems with an error message or error number in connection with the sending of a wage tax statement.

Answers to questions about Mein ELSTER or other topics relating to ELSTER can be found at . Please understand that inquiries of this kind cannot be addressed via this form.

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Contact

Unfortunately, requests without a valid e-mail address cannot be processed.

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Transfer ticket number / ETID of the original delivery and date of sending

Only with the transfer ticket number or the ETID, the tax authorities can track the path of your data. If your software does not show this number, please ask your software manufacturer or refer to their manual.

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Error message

Please insert the error number and the error text here.

Problem description

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